1. Order Processing Time

Our fulfillment team works diligently to get your order out as fast as possible. All orders are processed Monday through Friday, excluding major U.S. holidays.

• Standard Processing: 1–2 business days.
• Daily Cutoff: Orders placed after 2:00 PM PST will begin processing on the next business day.
• High-Volume Periods: During sales or holidays, orders may require an additional 1–2 days for processing.

*Once your order ships, you will automatically receive a confirmation email containing your tracking information.

2. Shipping Methods & Transit Times

Vapeversse partners with trusted top-tier carriers to ensure reliable nationwide delivery. Shipping fees are dynamically calculated at checkout based on your location, package weight, and selected service level.

Note: Weather events, holiday rushes, and carrier-specific operational issues may occasionally extend delivery times beyond our control.

3. Undeliverable Addresses & Failed Deliveries

Customers are solely responsible for providing complete and accurate shipping information at checkout. Vapeversse is not responsible for packages that are delayed, lost, or returned due to:

• Incorrect, typo-ridden, or incomplete shipping addresses.
• Refusal of the shipment by the recipient.
• Inability of the carrier to obtain the legally required Adult Signature (21+).

If a package is returned to our facility for any of the reasons above, re-shipment fees will apply. Original shipping costs are non-refundable.

4. State & Local Shipping Restrictions

The regulatory landscape for vapor products is constantly changing. Due to local and state laws, certain zip codes, cities, or entire states restrict the delivery of flavored e-liquids or disposable vapes.

• If your shipping address falls within a legally restricted jurisdiction, our system may automatically cancel the affected items.
• In such events, you will be notified immediately via email and issued a full refund for the restricted products.

5. Lost, Stolen, or Damaged Packages

To ensure peace of mind, we highly recommend adding Package Protection (if offered at checkout) to your order.

• With Protection: If your package is lost, stolen in transit, or arrives damaged, you can file a claim directly through the protection portal for a swift resolution.
• Without Protection: Vapeversse will assist you to the best of our ability, but standard carrier liability and resolution policies will strictly apply.